Thursday, May 05, 2011
Tonight's dinner: fresh shrimp, 45 seconds in microwave.  Toast sunflower bread.  Mix shrimp w/ a generous dollop of Hellman's mayonnaise, a tiny bit of grainy French mustard, some spinach leaves.  Lift cat off kitchen counter, spread shrimp mixture on toast.  Eat on the couch, big rumbly grey cat on lap, while reading Frederick F. Reichfeld's The Loyalty Effect (Harvard Business School Press, 1996), the best recommendation a customer has made to me in 11 years of business ownership.


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